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Policy for In-Person Course Cancellations


Palate Partners reserves the right to cancel scheduled courses/exams if a minimum number of students enrolled in that course  is not met. Palate Partners will give notice within a minimum of 10 days prior to the scheduled exam date for any course/exam cancellations. 


Policy for Student Cancellations


Cancellations for students are generally not granted, except in cases where there is a need for special consideration. If requested, a credit for a future classes may be issued. Rescheduling fees may apply. Refunds are generally not granted, except under special circumstances. All refunds exceptions are at the discretion of the school.


List of Additional Charges and Fees


  • Late Payment Fee:  $45

    • This is a fee applied if a student fails to pay for their course before the registration deadline. 


  • Materials Shipping Fee: $20*

    • This is a fee for online students who are unable to come pickup their course materials from our school. *additional charges may apply for expedited shipping


  • Certificate and Pin Shipping Fee: $25

    • This is a fee for students who are unable to come pickup their certificate and pin from our school.


  • Exam Re-sit Fees: Price Varies

    • There are substantial fees for retaking an exam if you either fail or don’t show up for your schedule exam.


Policy for Candidates Requiring Reasonable Adjustments


A reasonable adjustment is any action that helps to reduce the effect of a disability or

difficulty that places the candidate at a substantial disadvantage in the assessment



As an Approved Programme Provider (APP), Palate Partners seeks to conduct assessment of all candidates in a way that puts them at no disadvantage, or advantage, over other candidates.


Reasonable adjustments will be made on a case-by-case basis, well in advance of the

assessment. Out of fairness to all candidates, evidence of the individual circumstances giving

rise to the request must be produced.


Please note Palate Partners School of Wine & Spirits is only approved to administer examinations and course materials in English. If you have a request for an offering in a different language please contact WSET directly. 


Policy for Candidates Requiring Special Consideration


Special consideration is an action taken after an assessment to allow candidates who

have been disadvantaged by temporary illness, injury, indisposition or adverse

circumstances at the time of the assessment to avoid exam re-sit fees.


A candidate may be eligible for special considerations if:

  • Performance in an examination is affected by circumstances beyond the control of the candidate. This may include recent personal illness, accident, bereavement or examination room conditions.

  • Alternative assessment arrangements which were agreed in advance of the assessment proved inappropriate or inadequate.

  • The application of special consideration would not mislead the end-user of the certificate.


Note that failure to attend an exam due to a work commitment is not sufficient for special consideration.


Palate Partners School of Wine & Spirits must be notified in writing within a minimum of 14 days prior to the examination date where special consideration is being requested. Eligibility will only be considered if accompanied by supporting independent documentation, and please allow extra time for this APP to pass your request to WSET® Awards.


Malpractice, Maladministration and Sanctions Policy


This APP is subject to the rules, regulations, and procedures set out by WSET®. Failure to abide by these may affect our ability to continue teaching WSET® qualifications. Any concerns with

malpractice or maladministration should be brought to the attention of the APP’s Main Contact, Debra Mortillaro. 


Conflicts of Interest Policy


Any student concerns about instructor conflict of interest should be directed to the APP’s Main

Contact, Debra Mortillaro. 


Equal Opportunities Policy


This APP fully supports the principles of Equal Opportunities. We strive to ensure that all

candidates for our qualifications are treated fairly and on an equal basis. 


Data Protection Policy

Palate Partners School of Wine & Spirits is committed to keeping our student's personal information safe by complying with all privacy and data protection laws. As part of the registration process for WSET® certification courses, students will provide their birthday, gender, full name, and contact information to our APP. This information will be shared with WSET®. This information will not be used in any other way, except to finalize registration for WSET® courses in which the student has enrolled.

Complaints Policy


Complaints against any action or practice which threatens the integrity of our courses, should in the first instance be discussed with the APP main contact Debra Mortillaro,


The APP undertakes to investigate all complaints in a thorough and professional manner.  This includes, but is not limited to:


  • Notifying the complainant that their complaint will be investigated by a named individual within a given timescale of 20 working days.

  • Informing the complainant of the outcome of the investigation in writing.

  • Informing the complainant of the appropriate escalation of the complaint if the initial outcome is still unsatisfactory.


Examples of complaints would be:


  • Dis-satisfaction with teaching, facilities or administration of WSET® courses.

  • Allegations of discrimination or unfair treatment.

  • Falsifying results, assisting candidates with answers.

  • Allowing unauthorised material into the exam room e.g. phones, notes etc.

  • Allowing candidates to copy from each other.

  • Disruptive behaviours e.g. talking during the exam.


If the complaints process has been completed and the complainant is still not satisfied with the outcome they may refer their complaint to WSET® Awards. Complainants should send details of their complaint, including steps already taken with the APP to address the issue, to


Contacts Emails:

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